At Emily Store, we want you to love every piece you purchase! We understand that sometimes an item may not be exactly what you expected, and we're happy to help.
7-Day Return Policy
We accept return requests within 7 calendar days of the delivery date.
To be eligible for a return, items must meet the following conditions:
Items must be unworn, unwashed, and unused.
All original tags must remain attached.
Items must be returned in their original condition, free from stains, odors, makeup, or damage.
Proof of purchase or an order number is required.
How to Request a Return
To initiate a return, please contact us within 7 days of receiving your order through our Contact Us page.
Include your order number, the item you wish to return, and the reason for your request.
Please wait for return instructions before shipping any items back.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Original shipping fees are non-refundable, except when required by law or when the return is due to an error on our part.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Non-Returnable Items
The following items are not eligible for return:
Final sale or clearance items clearly marked as non-returnable at the time of purchase.
Items that have been worn, washed, altered, or damaged after delivery.
Items returned without their original tags.
Items that do not meet our return requirements.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible, preferably within 7 days of delivery, with your order number and clear photos of the issue.
We will review the situation and work with you to find an appropriate solution.
Contact Us
For questions about returns or refunds, please reach out through our Contact Us page.
Thank you for shopping with Emily Store and supporting our modest fashion boutique!
Emily Store reserves the right to decline returns that do not meet the conditions outlined above, subject to applicable law.
